ALL OF THE NEED TO KNOWS Policies for BLUE MAGNOLIA
Frequently Asked Questions
Delivery Menu FAQ's
When are you open for calls?
Monday 12:00 p.m. - 5:00 p.m. CST
Tuesday to Saturday 10:00 a.m. - 6:00 p.m. CST
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Where in Santa Rosa Beach are you located?​
116 MC Davis Blvd. Suite 104, Santa Rosa Beach, FL 32459.
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When do I need to book
24 - hour minimum order lead time requirement
**Less than 24-hours notice there will be a $50.00 rush fee applied to your total.
What is the earliest | latest delivery?
October to April
9:00 a.m. is the earliest time available for a pre-scheduled delivery Tuesday - Saturday.
12:00 p.m. is the earliest time available for a pre-scheduled delivery Sunday - Monday.
6:30 p.m. is the latest time available for a pre-scheduled delivery Tuesday - Saturday.
5:00 p.m. is the latest time available for a pre-scheduled delivery Sunday - Monday.
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May to September
8:00 a.m. is the earliest time available for a pre-scheduled delivery Tuesday - Saturday.
11:00 a.m. is the earliest time available for a pre-scheduled delivery Sunday - Monday.
7:30 p.m. is the latest time available for a pre-scheduled delivery Monday - Saturday.
5:00 p.m. is the latest time available for a pre-scheduled delivery Sunday.
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Anything earlier or later than the delivery times listed above is subject to an after-hour fee or approval. Please be aware Pickups are Monday-Thursday ONLY during our open hours.
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How does the delivery process work?
We are happy to deliver your delicious food straight to you. A standard $20.00 delivery fee applies for Santa Rosa Beach, 30A, Miramar Beach. A mileage fee of $1.00 per mile applies for Destin, Fort Walton Beach, Niceville, Panama City Beach, Panama City, etc.
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Can I change my delivery date and time after my order is confirmed?
Yes. You can change either your delivery time or date after you have received your booking confirmation without any fees. If you need to reschedule your order a third time please be aware that there will be a $25.00 fee.
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How does your refund and reschedule policy work?
Cancellation of any orders will not result in a refund. We will be happy to reschedule the date/time/location of your order without any additional fees.
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I have a question about my order, can someone else call on my behalf?
No. Our team members will be happy to answer any questions you may have. Please do not have someone who did not place the order or give payment call on your behalf.
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What about Disassembly and Cleanup?
After a disassembly/cleanup time has been confirmed, customers may be subject to a 10% fee of the total for any additional time incurred while our team is waiting to begin the dissembling/cleaning processes.
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Courteousness and Respectfulness
Please be advised that we reserve the right to terminate services in the event that our team members are subject to uncourteous or unprofessional treatment. In such event, no portion of your order will be refunded.
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Can I customize a charcuterie board or a sandwich board?
Yes, absolutely! We can make any board to your liking from sweet to savory, brunch to tacos – all you need to do is ask us – depending on the customization, please be aware there could be an upcharge.
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What do I do with my wooden board?
The board(s) that come with your order you can keep or do what you would like to with it. If you wish not to keep the board – just let us know and we will pick it up the following day at a time that works for both parties.
What about gratuity? Is it included or can I add it?
A 20% gratuity is automatically included on all orders for $650.00 + more before our delivery fee and tax. A 15%
​gratuity is automatically included on all orders pickup order. Gratuity is always welcome and is completely separate from our standard delivery fee.​
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How does the order process work?
You can order online, on the phone, or by email. Please note that your order is not secured until you have either paid in full or placed a deposit.​ If your order exceeds $700.00 or your order date is more than a month away, you can either pay your total in full and be fully booked or put in a 50% deposit to secure your delivery date (deposits are non-refundable if you need to cancel).
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Do you deliver on holidays?
We are closed on major holidays. But if you need us to make an order and deliver on a closed holiday (Thanksgiving Day, Christmas Day, Easter Sunday) we would be happy to do so, there is a 25% surcharge applied to all orders.
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Do you have your beach permits?
Yes! Blue Magnolia, has all the county permits, and beach permits, you will need for beach bonfire catering or beach picnic catering.
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What if I'm not home?
Someone must be present to accept the delivery. If the delivery is attempted and not accepted after several contact attempts will be made to the client (voicemail & texts). If the delivery driver cannot make contact with the client, we will assume the order is abandoned. No refunds will be issued.
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Weather Policy
We have unpredictable weather from June to late November. For any weather related questions or concerns, please refer to our policies below:
There are no refunds for cancelled catering orders, including for weather related reasons. However, we are happy to reschedule or revise your order date with no date restrictions for no additional charge.
We will still deliver your beach experience order if there is heavy rain and/or a tropical storm; we will not deliver to the beach during heavy rain, but instead we will deliver it to your home or rental.
If the state of Florida or Walton County issues a “state of emergency” and we have to close our business for the safety of our team. You will receive a call from us directly letting you know that we must postpone your delivery to the next day or when the state of emergency has been lifted. You will not receive a refund, but we are happy to reschedule your order with no date restrictions without any additional charge.
IN-HOME DINING FAQ
When you book your in-home dining experience we will set up an arrival time. When we arrive at our first course please be aware that it may take 30 minutes. We will mention what each menu item of the night is and the process of each course.
How long does our in-home dining last?
Depending on the chosen menu and group size, our in-home dining can last anywhere from two hours to four hours. Please be aware that we are cooking your meal at your home and/or rental home and bringing the restaurant experience to you. Our in-home dining experience does take time to set up, cook, and clean.
What do I need to do prior to our arrival?
We ask that all dishwashers, sinks, kitchen counters, and trash cans be clean and empty so that our team can utilize all of the kitchen space. We will pre-rinse and place all dirty dishes in the dishwasher. Before we leave we will mention to you that all dishes have been placed in the dishwasher and that it is ready to run. ​If our team has to spend time cleaning, or putting dishes away from the dishwasher you will be charged $175.oo
What if I need to cancel my in-home dining experience?
We ask that when you schedule your in-home dining with us you know your party size and the date you’d like for your in-home dining experience. We do not offer a refund for in-home dining, but we would be more than happy to reschedule your day and time with no additional fee.
Where can I host an in-home?
The beauty of Blue Magnolia is that the location is up to you! Many of our in-home dinners can be held inside the home (e.g. dining room, kitchen table), backyard, patio, or on the beach. ​Please be aware that if you would like to have your dinner on the beach you will need to purchase an event permit, and provide a table with chairs.
What happens if one of my guests cannot make it?
We ask that before you schedule your in-home dining experience you secure your guest count. We know that life happens and things change. We do not offer a refund if someone in your party cancels or does not show up.
What are your menus?
We have several delicious menus to choose from:​
Bello Catch
Brunch Bar
Ciao Bella
Cool Kids
Havana Nights
From Land to Sea
Fon-We-Can-Due
Sea-ing Scallops
Sizzling Fajita Bar
Southern Breakfast
The Southern Cowboy
Wine and Swine
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Can I create a custom menu?
Yes, absolutely. You can create a menu unique to your theme or that is unique to you. All created menus will need to be approved by our chef before it is priced.
Are you open on holidays?
We are closed on major holidays. But if you need us to make an order and deliver on a closed holiday (Thanksgiving Day, Christmas Day, Easter Sunday) we would be happy to do so, there is a 25% surcharge applied to all orders.
What about gratuity?
Yes, a 20% gratuity is added to your grand total.
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Courteousness and Respectfulness
Please be advised that we reserve the right to terminate services in the event that our team members are subject to uncourteous or unprofessional treatment. In such event, no portion of your order will be refunded. We ask that you allow our team to perform our duties without any interruptions or micromanaging. Please treat our Chef, and staff with the utmost respect as they are professionals, and know exactly what needs to be done to make your night deliciously beautiful.
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Can I Modify My Event Details After Booking?
Of course! Details do not need to be finalized until the final deposit is due. Seven days before the event we will ask for a finalized ROS (run of show) timeline so that our team can plan accordingly. For any modifications within 7 days of an event, please contact us directly.
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Can I contact my chef or service provider?
Absolutely! We love communicating with our customers, we prefer that if you have any questions pick up the phone and give us a call. Please note that emails may take anywhere from 24 to 48 hours.
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WHAT TIME DOES OUR TEAM ARRIVE?
Our chef and team will arrive between 1 to 2 hours before your event start time. The event start time is confirmed at the time of booking. Exact details will be confirmed 24 hours prior to your event, with a courtesy text reminder
Weather Policy
We have unpredictable weather from June to late November. For any weather related questions or concerns, please refer to our policies below:
There are no refunds for cancelled catering orders, including for weather related reasons. However, we are happy to reschedule or revise your order date with no date restrictions for no additional charge.
We will still deliver your beach experience order if there is heavy rain and/or a tropical storm; we will not deliver to the beach during heavy rain, but instead we will deliver it to your home or rental.
If the state of Florida or Walton County issues a “state of emergency” and we have to close our business for the safety of our team. You will receive a call from us directly letting you know that we must postpone your delivery to the next day or when the state of emergency has been lifted. You will not receive a refund, but we are happy to reschedule your order with no date restrictions without any additional charge.
CATERING FAQ
Can I make a custom menu for my event?
You can book a catering event with us through the contact form below or by email or phone.
Email: hell0@bluemagnoliacatering.com
Phone: 850.502.7406
​If you would like to schedule a 15-minute consult to go over any questions you can schedule a call below!
​What if I need to cancel my event?
Cancellation of any catering event will not receive their initial deposit. ​We would be more than happy to reschedule without any additional fees.
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How do you book a grazing table?
Once you have an idea of what you want you can either fill out the quote form send us an email, or give us a call. Once we have gone over the details with you we will send over an official quote for you to look over. ​Once you have accepted the quote we will send over an invoice for you to make your deposit. With that, you will be fully booked with your event day and time! 24 hours prior to your event you will receive a courtesy reminder text.
What is a multi-dimensional display?
Our multi-dimensional display has different heights or table accessories. It comes with greenery and light flowers of your choice that match your theme. Our multi-dimensional display requires cleanup and there is a fee associated.
The client is responsible for providing adequate space for us to create a catered spread. Popular spaces for a table graze or a catered spread are a kitchen island or dining table. If you wish to have your spread located in a courtyard or patio, you will need to provide a table(s). Our multi-dimensional displays include a mix of white ceramic with wood pieces. *There is a rental fee associated with having a multi-dimensional display.
What is a flat-lay display?
Our flat lay has no height or tablescape accessories. It comes with greenery and light flowers of your choice includes bowls and is completely disposable and easy to clean up. Serving utensils and tongs are also included. On a flat-lay display, we do not need anything back from the grazing table. If you wish for us to come back and clean up we would be more than happy to do so there will be an additional charge.
What is the earliest/latest time for a catering setup?
October to February
9:00 a.m. is the earliest
4:00 p.m. is the latest
*depends on group size
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March to September
8:00 a.m. is the earliest
6:00 p.m. is the latest
*depends on group size
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Anything earlier or later than the setup times listed above will need to be approved.
How long does setup usually take?
For flat-lay grazing tables, we typically require 1 to 2.5 hours of set-up time at the location/venue depending on the number of people being served.
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What about Disassembly and Cleanup?
After a disassembly/cleanup time has been confirmed, customers may be subject to a 8% fee of the total for any additional time incurred while our team is waiting to begin the dissembling/cleaning processes.
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WHY IS THERE A 5% ADMIN FEE?
Our team works diligently with countless email correspondence and calls to ensure your day goes smoothly and effortlessly.
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WHAT IF WE BREAK OR DAMAGE SOMETHING?
We completely do understand that accidents happen! We ask that you please leave everything untouched so that nothing breaks or gets lost in the process of cleaning up. If one of our rentals has been broken or chipped and not repairable, you are responsible for the replacement cost of that item(s).
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Courteousness and Respectfulness
Please be advised that we reserve the right to terminate services in the event that our team members are subject to uncourteous or unprofessional treatment. In such event, no portion of your order will be refunded. We ask that you allow our team to perform our duties without any interruptions or micromanaging. Please treat our Chef, and staff with the utmost respect as they are professionals, and know exactly what needs to be done to make your night deliciously beautiful.​
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Do you provide rental tables or linens?
We will be including this service in 2025.
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Are you fully insured?
Yes, we are a fully insured company.
I have a question about my order, can someone else call on my behalf?
No. Our team members will be happy to answer any questions you may have. Please do not have someone who did not place the order or give payment call on your behalf
​
Can I Modify My Event Details After Booking?
Of course! Details do not need to be finalized until the final deposit is due. Seven days before the event we will ask for a finalized ROS (run of show) timeline so that our team can plan accordingly. For any modifications within 7 days of an event, please contact us directly.
​
Can I contact my chef or service provider?
Absolutely! We love communicating with our customers, we prefer that if you have any questions pick up the phone and give us a call. Please note that emails may take anywhere from 24 to 48 hours.
​
WHAT TIME DOES OUR TEAM ARRIVE?
Our chef and team will arrive between 1 to 2 hours before your event start time. The event start time is confirmed at the time of booking. Exact details will be confirmed 24 hours prior to your event, with a courtesy text reminder.
​
Weather Policy
We have unpredictable weather from June to late November. For any weather related questions or concerns, please refer to our policies below:
There are no refunds for cancelled catering orders, including for weather related reasons. However, we are happy to reschedule or revise your order date with no date restrictions for no additional charge.
We will still deliver your beach experience order if there is heavy rain and/or a tropical storm; we will not deliver to the beach during heavy rain, but instead we will deliver it to your home or rental.
If the state of Florida or Walton County issues a “state of emergency” and we have to close our business for the safety of our team. You will receive a call from us directly letting you know that we must postpone your delivery to the next day or when the state of emergency has been lifted. You will not receive a refund, but we are happy to reschedule your order with no date restrictions without any additional charge.