ALL OF THE NEED TO KNOWS Policies for BLUE MAGNOLIA
Frequently Asked Questions
Standard DELIVERIES & PICKUP FAQ's
When are you open for calls?
Monday 1:00 p.m. - 5:00 p.m. CST
Tuesday to Thursday - 10:00 a.m. - 6:30 p.m. CST
Friday to Saturday 10:00 a.m. - 7:00 p.m. CST
Sunday - CLOSED
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Where in Santa Rosa Beach are you located?​
116 MC Davis Blvd. Suite 104, Santa Rosa Beach, FL 32459.
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When do I need to book
24 - hour minimum order lead time requirement
**Less than 24-hours notice there will be a $100.00 rush fee applied to your total.
What is the earliest | latest delivery?
October to April
9:00 a.m. is the earliest time available for a pre-scheduled delivery Tuesday - Saturday.
12:00 p.m. is the earliest time available for a pre-scheduled delivery Sunday - Monday.
6:30 p.m. is the latest time available for a pre-scheduled delivery Tuesday - Saturday.
CLOSED - Sunday ​
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May to September
8:00 a.m. is the earliest time available for a pre-scheduled delivery Tuesday - Saturday.
11:00 a.m. is the earliest time available for a pre-scheduled delivery Sunday - Monday.
7:30 p.m. is the latest time available for a pre-scheduled delivery Monday - Saturday.
CLOSED - Sunday
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Anything earlier or later than the delivery times listed above is subject to an after-hour fee of $100.00 or approval. Please be aware Pickups are Monday-Thursday ONLY during our open hours.
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How does the delivery process work?
We are happy to deliver your delicious food straight to you. A standard $20.00 delivery fee applies for Santa Rosa Beach, 30A, Miramar Beach. A mileage fee of $1.00 per mile applies for Destin, Fort Walton Beach, Niceville, Panama City Beach, Panama City, etc.
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Can I change my delivery date and time after my order is confirmed?
Yes. You can change either your delivery time or date after you have received your booking confirmation without any fees. If you need to reschedule your order a third time please be aware that there will be a $25.00 fee.
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How does your refund and reschedule policy work?
Cancellation of any orders will not result in a refund. We will be happy to reschedule the date/time/location of your order without any additional fees.
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Product availability and substitutions
At Blue Magnolia, we pride ourselves on using fresh, seasonal, and high-quality ingredients. Due to product availability, market conditions, and seasonal sourcing, certain items may occasionally need to be substituted. Any substitutions made will always be of equal quality and value while maintaining the overall style and presentation of your order.
Please note that individual products, pastries, fruits, breads, or specialty items may vary based on availability. We appreciate your understanding and trust us to thoughtfully curate the best possible experience for your order.
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I have a question about my order, can someone else call on my behalf?
No. Our team members will be happy to answer any questions you may have. Please do not have someone who did not place the order or give payment call on your behalf.
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What about Disassembly, Cleanup, leftovers?
After a disassembly/cleanup time has been confirmed, customers may be subject to a 8% fee of the total for any additional time incurred while our team is waiting to begin the dissembling/cleaning processes.
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At the time of cleanup, if no one is present to provide instructions regarding leftover food, our team will follow our standard procedure.
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If clients would like to keep any remaining food, this must be communicated in advance or arranged with someone on-site to set aside what they wish to keep prior to our team’s arrival.
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Clients may also leave written instructions (for example, a note stating “please save”) if they are not available in person.
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If no instructions are provided through call, text, email, or written note, our team will respectfully discard the remaining items.
Once leftover food has been released to the client, their guests, or a designated representative, Blue Magnolia is no longer responsible for the proper handling, storage, or consumption of those items. The client assumes full responsibility and liability for food safety, including refrigeration, reheating, and serving, once items leave the care of our staff.
This policy ensures clarity, consistency, and the highest standards of food safety.
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Courteousness and Respectfulness
Please be advised that we reserve the right to terminate services in the event that our team members are subject to uncourteous or unprofessional treatment. In such event, no portion of your order will be refunded.
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Can I customize a charcuterie board or a sandwich board?
Yes, absolutely! We can make any board to your liking from sweet to savory, brunch to tacos – all you need to do is ask us – depending on the customization, please be aware there could be an upcharge.
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What do I do with my wooden board?
The board(s) that come with your order you can keep or do what you would like to with it. If you wish not to keep the board – just let us know and we will pick it up the following day at a time that works for both parties.
What about gratuity? Is it included or can I add it?
A 20% gratuity is automatically included on all orders for $350.00 + more before our delivery fee and tax.
A 20% gratuity is automatically included on all orders pickup orders. Gratuity is always welcome and is completely separate from our standard delivery fee.​
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How does the order process work?
You can order online, on the phone, or by email. Please note that your order is not secured until you have either paid in full or placed a deposit.​ If your order exceeds $700.00 or your order date is more than a month away, you can either pay your total in full and be fully booked or put in a 50% deposit to secure your delivery date (deposits are non-refundable if you need to cancel).
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Do you deliver on holidays?
We are closed on major holidays. But if you need us to make an order and deliver on a closed holiday (Thanksgiving Day, Christmas Day, Easter Sunday) we would be happy to do so, there is a 25% surcharge applied to all orders.
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Do you have your beach permits?
Yes! Blue Magnolia, has all the county permits, and beach permits, you will need for beach bonfire catering or beach picnic catering.
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What if I'm not home?
Someone must be present to accept the delivery. If the delivery is attempted and not accepted after several contact attempts will be made to the client (voicemail & texts). If the delivery driver cannot make contact with the client, we will assume the order is abandoned. No refunds will be issued.
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Weather Policy
We have unpredictable weather from June to late November. For any weather related questions or concerns, please refer to our policies below:
There are no refunds for cancelled catering orders, including for weather related reasons. However, we are happy to reschedule or revise your order date with no date restrictions for no additional charge.
We will still deliver your beach experience order if there is heavy rain and/or a tropical storm; we will not deliver to the beach during heavy rain, but instead we will deliver it to your home or rental.
If the state of Florida or Walton County issues a “state of emergency” and we have to close our business for the safety of our team. You will receive a call from us directly letting you know that we must postpone your delivery to the next day or when the state of emergency has been lifted. You will not receive a refund, but we are happy to reschedule your order with no date restrictions without any additional charge.
IN-HOME CHEF FAQ
When you book your in-home dining experience we will set up an arrival time. When we arrive at our first course please be aware that it may take 30 minutes. We will mention what each menu item of the night is and the process of each course.
How long does our in-home dining last?
Depending on the chosen menu and group size, our in-home dining can last anywhere from two hours to four hours. Please be aware that we are cooking your meal at your home and/or rental home and bringing the restaurant experience to you. Our in-home dining experience does take time to set up, cook, and clean.
What do I need to do prior to our arrival?
We ask that all dishwashers, sinks, kitchen counters, and trash cans be clean and empty so that our team can utilize all of the kitchen space. We will pre-rinse and place all dirty dishes in the dishwasher. Before we leave we will mention to you that all dishes have been placed in the dishwasher and that it is ready to run. ​If our team has to spend time cleaning, or putting dishes away from the dishwasher you will be charged $175.oo
What if I need to cancel my in-home dining experience?
We ask that when you schedule your in-home dining with us you know your party size and the date you’d like for your in-home dining experience. We do not offer a refund for in-home dining, but we would be more than happy to reschedule your day and time with no additional fee.
Where can I host an in-home?
The beauty of Blue Magnolia is that the location is up to you! Many of our in-home dinners can be held inside the home (e.g. dining room, kitchen table), backyard, patio, or on the beach. ​Please be aware that if you would like to have your dinner on the beach you will need to purchase an event permit, and provide a table with chairs.
What happens if one of my guests cannot make it?
We ask that before you schedule your in-home dining experience you secure your guest count. We know that life happens and things change. We do not offer a refund if someone in your party cancels or does not show up.
What are your menus?
We have several delicious menus to choose from:​
Bello Catch
Brunch Bar
Ciao Bella
Cool Kids
Havana Nights
From Land to Sea
Fon-We-Can-Due
Sea-ing Scallops
Sizzling Fajita Bar
Southern Breakfast
The Southern Cowboy
Wine and Swine
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Can I create a custom menu?
Yes, absolutely. You can create a menu unique to your theme or that is unique to you. All created menus will need to be approved by our chef before it is priced.
Are you open on holidays?
We are closed on major holidays. But if you need us to make an order and deliver on a closed holiday (Thanksgiving Day, Christmas Day, Easter Sunday) we would be happy to do so, there is a 25% surcharge applied to all orders.
What about gratuity?
Yes, a 20% gratuity is added to your grand total.
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Courteousness and Respectfulness
Please be advised that we reserve the right to terminate services in the event that our team members are subject to uncourteous or unprofessional treatment. In such event, no portion of your order will be refunded. We ask that you allow our team to perform our duties without any interruptions or micromanaging. Please treat our Chef, and staff with the utmost respect as they are professionals, and know exactly what needs to be done to make your night deliciously beautiful.
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Can I Modify My Event Details After Booking?
Of course! Details do not need to be finalized until the final deposit is due. Seven days before the event we will ask for a finalized ROS (run of show) timeline so that our team can plan accordingly. For any modifications within 7 days of an event, please contact us directly.
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Can I contact my chef or service provider?
Absolutely! We love communicating with our customers, we prefer that if you have any questions pick up the phone and give us a call. Please note that emails may take anywhere from 24 to 48 hours.
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WHAT TIME DOES OUR TEAM ARRIVE?
Our chef and team will arrive between 1 to 2 hours before your event start time. The event start time is confirmed at the time of booking. Exact details will be confirmed 24 hours prior to your event, with a courtesy text reminder
Weather Policy
We have unpredictable weather from June to late November. For any weather related questions or concerns, please refer to our policies below:
There are no refunds for cancelled catering orders, including for weather related reasons. However, we are happy to reschedule or revise your order date with no date restrictions for no additional charge.
We will still deliver your beach experience order if there is heavy rain and/or a tropical storm; we will not deliver to the beach during heavy rain, but instead we will deliver it to your home or rental.
If the state of Florida or Walton County issues a “state of emergency” and we have to close our business for the safety of our team. You will receive a call from us directly letting you know that we must postpone your delivery to the next day or when the state of emergency has been lifted. You will not receive a refund, but we are happy to reschedule your order with no date restrictions without any additional charge.
