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EVENT CATERING FAQ

Can I make a custom menu for my event?

You can book a catering event with us through the contact form below or by email or phone.

Email: hell0@bluemagnoliacatering.com

Phone: 850.502.7406

​If you would like to schedule a 15-minute consult to go over any questions you can schedule a call below!

 

​What if I need to cancel my event?

Cancellation of any catering event will not receive their initial deposit. ​We would be more than happy to reschedule without any additional fees. 

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How do you book a grazing table?

Once you have an idea of what you want you can either fill out the quote form send us an email, or give us a call. Once we have gone over the details with you we will send over an official quote for you to look over. ​Once you have accepted the quote we will send over an invoice for you to make your deposit. With that, you will be fully booked with your event day and time! 24 hours prior to your event you will receive a courtesy reminder text. 

 

What is a multi-dimensional display?

Our multi-dimensional display has different heights or table accessories. It comes with greenery and light flowers of your choice that match your theme. Our multi-dimensional display requires cleanup and there is a fee associated.

The client is responsible for providing adequate space for us to create a catered spread. Popular spaces for a table graze or a catered spread are a kitchen island or dining table. If you wish to have your spread located in a courtyard or patio, you will need to provide a table(s). Our multi-dimensional displays include a mix of white ceramic with wood pieces. *There is a rental fee associated with having a multi-dimensional display. 

 

What is a flat-lay display?

Our flat lay has no height or tablescape accessories. It comes with greenery and light flowers of your choice includes bowls and is completely disposable and easy to clean up. Serving utensils and tongs are also included. On a flat-lay display, we do not need anything back from the grazing table. If you wish for us to come back and clean up we would be more than happy to do so there will be an additional charge.  

 

What is the earliest/latest time for a catering setup?

October to February

9:00 a.m. is the earliest 

4:00 p.m. is the latest

*depends on group size 

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March to September

8:00 a.m. is the earliest 

6:00 p.m. is the latest

*depends on group size 

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Anything earlier or later than the setup times listed above will need to be approved.

 

How long does setup usually take?

For flat-lay grazing tables, we typically require 1 to 2.5 hours of set-up time at the location/venue depending on the number of people being served. 

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What about Disassembly and Cleanup?

After a disassembly/cleanup time has been confirmed, customers may be subject to a 8% fee of the total for any additional time incurred while our team is waiting to begin the dissembling/cleaning processes.

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At the time of cleanup, if no one is present to provide instructions regarding leftover food, our team will follow our standard procedure.

 

  • If clients would like to keep any remaining food, this must be communicated in advance or arranged with someone on-site to set aside what they wish to keep prior to our team’s arrival.

  • Clients may also leave written instructions (for example, a note stating “please save”) if they are not available in person.

  • If no instructions are provided through call, text, email, or written note, our team will respectfully discard the remaining items. 

 

Once leftover food has been released to the client and their guests, we no longer responsible for the proper handling, storage, or consumption of those items. The client assumes full responsibility and liability for food safety, including refrigeration, reheating, and serving, once items leave the care of our staff.

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This policy ensures clarity, consistency, and the highest standards of food safety.

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WHY IS THERE A 5% ADMIN FEE?

Our team works diligently with countless email correspondence and calls to ensure your day goes smoothly and effortlessly. 

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WHAT IF WE BREAK OR DAMAGE SOMETHING?

We completely do understand that accidents happen! We ask that you please leave everything untouched so that nothing breaks or gets lost in the process of cleaning up. If one of our rentals has been broken or chipped and not repairable, you are responsible for the replacement cost of that item(s).

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Courteousness and Respectfulness

Please be advised that we reserve the right to terminate services in the event that our team members are subject to uncourteous or unprofessional treatment. In such event, no portion of your order will be refunded. We ask that you allow our team to perform our duties without any interruptions or micromanaging. Please treat our Chef, and staff with the utmost respect as they are professionals, and know exactly what needs to be done to make your night deliciously beautiful.​

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Do you provide rental tables or linens?

We will be including this service Mid. 2026. 

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Are you fully insured?

Yes, we are a fully insured company. 

 

I have a question about my order, can someone else call on my behalf?

No. Our team members will be happy to answer any questions you may have. Please do not have someone who did not place the order or give payment call on your behalf

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Can I Modify My Event Details After Booking? 

Of course! Details do not need to be finalized until the final deposit is due. Seven days before the event we will ask for a finalized ROS (run of show) timeline so that our team can plan accordingly. For any modifications within 7 days of an event, please contact us directly.

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Can I contact my chef or service provider?

Absolutely! We love communicating with our customers, we prefer that if you have any questions pick up the phone and give us a call. Please note that emails may take anywhere from 24 to 48 hours.

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WHAT TIME DOES OUR TEAM ARRIVE?

Our chef and team will arrive between 1 to 2 hours before your event start time. The event start time is confirmed at the time of booking. Exact details will be confirmed 24 hours prior to your event, with a courtesy text reminder.

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Weather Policy

We have unpredictable weather from June to late November. For any weather related questions or concerns, please refer to our policies below:

 

There are no refunds for cancelled catering orders, including for weather related reasons. However, we are happy to reschedule or revise your order date with no date restrictions for no additional charge. 

 

We will still deliver your beach experience order if there is heavy rain and/or a tropical storm; we will not deliver to the beach during heavy rain, but instead we will deliver it to your home or rental. 

 

If the state of Florida or Walton County issues a “state of emergency” and we have to close our business for the safety of our team. You will receive a call from us directly letting you know that we must postpone your delivery to the next day or when the state of emergency has been lifted. You will not receive a refund, but we are happy to reschedule your order with no date restrictions without any additional charge.

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